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Terms Conditions That Actually Make Sense

These terms govern your tombolas account — what you can do, what we commit to, and how we handle everything from PayPal deposits to account closures. Access to tombolas depends on state law and is available only where local law permits.

Account holder rightsPayment terms: PayPal, Venmo, Play+State eligibility appliesAccount security standardsContact paths included

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — a transaction you don't recognize, a payout hold, or a change to your account standing — our support team is the right starting point. Reach out through any of the three channels below and we'll pull up your account and walk through the specifics with you.

Live Chat Open the chat icon in the mobile app or browser to connect with our account team. Fastest path for questions about payment terms or account status.

Email Support Send a detailed message to our support address listed in your account settings. We use this channel for written records of formal disputes or term clarifications.

In-App Help Center The Help section inside tombolas links directly to term-specific articles on PayPal cashouts, ID verification steps, and account suspension policy.

ACCOUNT INTEGRITY STANDARDS

How We Handle Your Data and Account Security

Knowing how your information is used is part of understanding what you're agreeing to. These four areas cover the practices embedded in our terms — from how long we hold your data to what security sits behind your account login.

Data Retention

We keep account and transaction records for as long as required by applicable state law and our payment partners, including PayPal and Venmo transaction logs.

Account Security

Your account is protected by SSL encryption and, where enabled, two-step verification via your mobile number. Never share your login or PIN with anyone.

Cookie Policy

We use session and analytics cookies to keep your account active across devices and to understand how the mobile lobby performs. You can manage cookie preferences in your browser settings.

Requesting Changes

To update personal data, close your account, or request a data export, contact support via live chat or email — we process most requests within a few business days.

What These Terms Cover and How They Apply

tombolas Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account with tombolas, you agree to these terms in full. They cover how your account is opened and maintained, how deposits and withdrawals are processed through PayPal, Venmo, and Play+, and what happens if either party needs to end the relationship. Your account

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is personal — it cannot be transferred, shared, or used on behalf of another person. We reserve the right to update these terms when required; we will notify you via the email address on your account before material changes take effect. If you continue using your
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account after that notice period, you accept the updated terms. Eligibility is determined by state law, and we only accept accounts from individuals located in states where online gaming is lawfully permitted. Identity verification is required before your first withdrawal — this means submitting a government-issued
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ID through the account verification flow in the app or mobile browser. Funding and cashout terms vary slightly by payment method: PayPal and Venmo transactions are subject to those platforms' own transfer policies, while Play+ prepaid card limits are set at the account level. Disputes about
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specific transactions should be raised with our support team first, before any third-party claim is filed.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About tombolas Terms

These are the questions we hear most often when it comes to understanding and acting on our terms. If yours isn't here, live chat is the fastest way to get a direct answer tied to your account.

Yes. Access to tombolas is governed by state law, and the specific rules around account use, betting, and payouts depend on the state where you're located when you play.

We will always notify you by email before any material change takes effect. Continuing to use your account after that notice window means you accept the updated version.

If your account is suspended for a terms violation, any withdrawable balance is reviewed before release. Our support team handles this on a case-by-case basis through the email channel.

Contact us via live chat or the email address in your account settings. We will pull together your transaction history and account records and send them within a few business days.

Yes. You must meet the minimum legal age required by the state where you are located. Accounts found to be held by ineligible individuals are closed and balances reviewed under our terms.

Start with live chat and give us the transaction ID. Most disputes are resolved at that stage. If not, our terms outline a formal escalation path before any external claim is considered.

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